Kenya School of Government

Customer Service Excellence Program for Quality Standard Assessors (CSEQ )

10 Days • On Campus

🏛️

upcoming

Customer Service Excellence Program for Quality Standard Assessors (CSEQ )

The Customer Service Excellence (CSE) Program for Quality Standard Assessors is a specialized training designed to equip participants with the knowledge and practical skills required to assess, audit, and enhance customer service standards across organizations. The course focuses on building competencies in quality management systems, service evaluation frameworks, and continuous improvement methodologies to promote excellence in service delivery within the public, private, and non-governmental sectors.

⏱️ 10 Days

💻 On Campus

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Public Relations & Customer Care

20 Days • Online

🏛️

upcoming

Public Relations & Customer Care

This course provides a comprehensive understanding of how organizations build and maintain positive relationships with their stakeholders through effective public relations (PR) strategies and high-quality customer care practices. It equips learners with communication, interpersonal and service skills necessary to enhance brand reputation, manage public perception and deliver exceptional customer experiences.

⏱️ 20 Days

💻 Online

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Customer Service Excellence Program for Technical Officers (CSET )

4 Week • On Campus

🏛️

upcoming

Customer Service Excellence Program for Technical Officers (CSET )

This program is designed to help technical officers strengthen service delivery by integrating customer service excellence standards into their daily work. It focuses on practical skills that support quality, efficiency, and continuous improvement in technical and service functions.

⏱️ 4 Week

💻 On Campus

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Management Course for Office Administrators (MOA)

20 Days • Face to Face

🏛️

upcoming

Management Course for Office Administrators (MOA)

This course equips office administrators with practical skills to manage administrative functions efficiently and support effective service delivery. It focuses on communication, office procedures, and the day-to-day operations of government institutions.

⏱️ 20 Days

💻 Face to Face

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Public Relations & Customer Care

10 Days • Face-to-face

🏛️

upcoming

Public Relations & Customer Care

This course provides a comprehensive understanding of how organizations build and maintain positive relationships with their stakeholders through effective public relations (PR) strategies and high-quality customer care practices. It equips learners with communication, interpersonal and service skills necessary to enhance brand reputation, manage public perception and deliver exceptional customer experiences.

⏱️ 10 Days

💻 Face-to-face

View Full Details

Public Relations & Customer Care

20 Days • Online

🏛️

active

Public Relations & Customer Care

This course provides a comprehensive understanding of how organizations build and maintain positive relationships with their stakeholders through effective public relations (PR) strategies and high-quality customer care practices. It equips learners with communication, interpersonal and service skills necessary to enhance brand reputation, manage public perception and deliver exceptional customer experiences.

⏱️ 20 Days

💻 Online

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Senior Management Course

20 Days • Face-to-face

🏛️

active

Senior Management Course

The program equips senior managers with the capacity to operationalize customer service excellence standards and lead organizational transformation. It emphasizes strategic management, effective supervision, and performance-based approaches to building responsive, citizen- centered institutions.

⏱️ 20 Days

💻 Face-to-face

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Innovation and Creativity in the Public Service

10 Days • Face-to-face

🏛️

completed

Innovation and Creativity in the Public Service

At the Kenya School of Government (KSG), innovation and creativity in the public service focus on equipping public servants with the skills and mindset to improve service delivery, solve problems effectively and adapt to emerging challenges. KSG fosters this through specialized training, research and the promotion of a culture of continuous learning, creative thinking and adoption of new methods and technologies, ensuring the public sector remains efficient, adaptive and citizen focused.

⏱️ 10 Days

💻 Face-to-face

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Essential Skills for Village Administrative Elders (EVAE)

5 Days • Face-to-face

🏛️

active

Essential Skills for Village Administrative Elders (EVAE)

This program equips village administrative elders with practical skills to effectively serve as the first point of contact between government and citizens. It focuses on service delivery, communication, and community engagement.

⏱️ 5 Days

💻 Face-to-face

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Productivity Improvement and Measurement

1 Week • Face-to-face

🏛️

active

Productivity Improvement and Measurement

Productivity Improvement and Measurement at Kenya School of Government focuses on enhancing efficiency in the public sector by measuring outputs against inputs. It involves setting performance targets, monitoring results, identifying gaps and improving service delivery through better resource use and accountability.

⏱️ 1 Week

💻 Face-to-face

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Office Administrative Skills Course (OAS)

10 Days • Face to Face

🏛️

completed

Office Administrative Skills Course (OAS)

This course equips participants with practical administrative skills to support efficient office operations and service delivery. It focuses on improving organization, communication, and day-to-day administrative effectiveness.

⏱️ 10 Days

💻 Face to Face

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Customer Service Excellence Program for Frontline Officers (CSEF )

1 Week • On Campus

🏛️

completed

Customer Service Excellence Program for Frontline Officers (CSEF )

This program equips frontline officers with practical skills to deliver efficient, professional, and customer-focused services. It emphasizes communication, empathy, and handling customer interactions with confidence.

⏱️ 1 Week

💻 On Campus

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Customer Service

Available Programs