KSG

Essential Skills for Village Administrative Elders (EVAE)

CUSTOMER SERVICE EXCELLENCE PROGRAMS (IN COLLABORATION WITH HUDUMA KENYA SECRETARIAT) 5 Days November 2025 Active
Program Category CUSTOMER SERVICE EXCELLENCE PROGRAMS (IN COLLABORATION WITH HUDUMA KENYA SECRETARIAT)

About the Course

The Essential Skills for Village Administrative Elders program is designed to strengthen the capacity of officers working at the grassroots level in both national and county governments. As the first point of contact with citizens, village administrative elders play a critical role in service delivery, coordination, and community relations. This program equips them with the skills needed to manage administrative responsibilities, communicate effectively, and respond to community needs. Participants will learn practical approaches to handling public concerns, supporting service delivery, and maintaining professionalism in their roles. The course also emphasizes accountability, ethical conduct, and building trust between government and the community.

Aim of the Course

To enhance the skills and effectiveness of village administrative elders in delivering services and engaging with communities at the grassroots level.

Target Audience

Village administrative elders in national government, Village administrative elders in county governments, Officers involved in grassroots administration and community service.

Learning Outcomes

  • Deliver services effectively at the community level
  • Communicate and engage with citizens professionally
  • Handle public concerns and administrative responsibilities efficiently
  • Promote accountability, ethics, and trust in service delivery

Mode of Delivery

Available delivery modes across campuses:

Duration: 5 Days

Campuses

Select your preferred campus to view schedules and apply:

Admission Criteria

Candidates must meet the minimum entry requirements as specified by the Kenya School of Government.

Language of Instruction: English

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