KSG

Productivity Improvement and Measurement

CUSTOMER SERVICE EXCELLENCE PROGRAMS (IN COLLABORATION WITH HUDUMA KENYA SECRETARIAT) 1 Week October 2025 Active
Program Category CUSTOMER SERVICE EXCELLENCE PROGRAMS (IN COLLABORATION WITH HUDUMA KENYA SECRETARIAT)

About the Course

The Program is designed to provide participants with knowledge, skills and competencies necessary to improve human resource productivity in the public sector

Aim of the Course

The aim of the Productivity Improvement and Measurement course at Kenya School of Government is to equip public officers with knowledge and skills to measure, analyze and improve productivity in their organizations, leading to more efficient resource use and better service delivery.

Target Audience

Human resource directors and managers, development officers and quality assurance officers

Learning Outcomes

  • Understand productivity concepts and measurement techniques
  • Apply performance measurement and monitoring tools
  • Analyze performance gaps and recommend improvements
  • Enhance efficiency and effective resource utilization

Mode of Delivery

Available delivery modes across campuses:

Duration: 1 Week

Campuses

Select your preferred campus to view schedules and apply:

Admission Criteria

Candidates must meet the minimum entry requirements as specified by the Kenya School of Government.

Language of Instruction: English

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