The Hospitality Skills Development Course is a 10-day program designed for individuals working in different areas of the hospitality industry. Participants will gain hands-on knowledge in customer service, food and beverage operations, housekeeping, and front office functions. The course also covers key areas such as hygiene, food safety, and professional etiquette, all essential for delivering excellent service. Through practical sessions and real-life scenarios, participants will learn how to manage daily hospitality operations efficiently while maintaining high standards of service. The program also emphasizes professionalism, ensuring participants can represent their organizations with confidence.
About the Course
Aim of the Course
To equip participants with the skills and knowledge required to deliver efficient, professional, and customer-focused hospitality services.
Target Audience
Staff in housekeeping and front office operations, Food and beverage production and service personnel, Event management staff, Tour and travel operations staff, Individuals working in hospitality and related service industries.
Learning Outcomes
- Deliver high-quality customer service in hospitality settings
- Apply best practices in food and beverage production and service
- Manage hospitality operations more efficiently
- Demonstrate professionalism and ethical conduct in service delivery
Mode of Delivery
Available delivery modes across campuses:
Face to Face
Duration: 10 Days
Campuses
Select your preferred campus to view schedules and apply:
Embu
Nov 03 - Nov 14, 2025
Schedule 1
Completed
Start Date
Nov 03, 2025
End Date
Nov 14, 2025
Mode
Face to Face
Residential
KES 113,666
Non-Residential
KES 68,586
Schedule 2
Upcoming
Start Date
Jun 08, 2026
End Date
Jun 19, 2026
Mode
Face to Face
Residential
KES 113,666
Non-Residential
KES 68,586
Admission Criteria
Candidates must meet the minimum entry requirements as specified by the Kenya School of Government.
Language of Instruction: English
