The Communication Skills for Public Service Officers Course is designed to strengthen the ability of government officials to communicate effectively in diverse public service environments. It addresses both verbal and non-verbal communication, written communication, interpersonal skills and digital communication in the public sector. The course explores key areas such as official communication protocols, report writing, public speaking, customer engagement, conflict resolution and ethical communication. It also emphasizes the importance of transparency, accountability and responsiveness when interacting with citizens and stakeholders. Participants will learn how to tailor messages to different audiences, manage communication in sensitive situations and uphold professionalism in all forms of interaction. Practical exercises, case studies and simulations are used to build real-world communication competence.
About the Course
Aim of the Course
1. Enhance effective communication skills among public service officers 2. Improve clarity, accuracy, and professionalism in official communication 3. Strengthen interpersonal and stakeholder engagement skills 4. Promote ethical and responsive communication in public service 5. Support efficient service delivery through improved communication practices
Target Audience
Officers in the County and National Government responsible for packaging and disseminating information
Learning Outcomes
- 1. Communicate clearly and professionally in both verbal and written formats
- 2. Apply effective interpersonal communication skills in workplace interactions
- 3. Prepare and present official documents such as reports, memos and emails
- 4. Engage stakeholders and the public effectively in service delivery
- 5. Handle communication in challenging situations, including complaints and conflicts
- 6. Demonstrate active listening and empathy in interactions with citizens
- 7. Use appropriate communication channels and digital tools effectively
- 8. Adhere to ethical standards and communication protocols in public service
- 9. Enhance public trust and organizational image through effective communication
Mode of Delivery
Available delivery modes across campuses:
Duration: 5 Days
Campuses
Select your preferred campus to view schedules and apply:
Admission Criteria
Candidates must meet the minimum entry requirements as specified by the Kenya School of Government.
Language of Instruction: English
